Policies
Returns & Refunds
This policy explains when a fragrance order can be returned or replaced, how to report a problem and how refunds are handled.
Last updated: [Insert effective date]
01Return eligibility
Because fragrance is a personal care product, returns are accepted within [insert return window, for example 7 days] of delivery only where the item is damaged in transit, incorrect, or defective, and where it is unused and in its original sealed packaging with the box and any seal intact.
02Change of mind
Opened fragrance products cannot be returned for hygiene and safety reasons. A change-of-mind request may be considered only where the product is unopened, unused and in saleable condition. [Insert whether change-of-mind returns are accepted and any restocking or return-shipping charges.]
03How to raise a return
Contact us with your order reference and clear photographs of the product, the packaging and the outer parcel. Please raise the request within [insert complaint window, for example 48 hours] of delivery so we can investigate with the courier.
04Replacement or refund
Once a return is approved, we will offer a replacement where stock allows, or a refund. Returns must be sent back through the method we confirm with you so the parcel can be tracked.
05Refund processing
Approved refunds are issued to the original payment method within [insert refund timeline, for example 7–10 business days] after the returned item is received and inspected. Bank or payment-provider posting times may add to this window.
06Non-returnable items
Gift cards, promotional items and any product marked as final sale are not eligible for return. Products that have been opened, used, tampered with or damaged after delivery are not eligible.
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